Update - We are continuing to investigate the issue. Dashboards are affected for all site visitors, however disruption on voice remains limited to one zone.
Nov 17, 2025 - 10:22 GMT
Update - Dashboards are also affected in some cases. We are working to restore service to calls with priority.
Nov 17, 2025 - 10:04 GMT
Investigating - Our team are investigating reports of call issues with some accounts on one zone. We will provide a further update within 20 minutes.
Nov 17, 2025 - 10:01 GMT
Core Network
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Degraded Performance
Dashboard
Degraded Performance
Mobile Applications
Operational
Desktop Applications
Operational
Billing API
Operational
CallSwitch - Core Network
Operational
Customer Services
Operational
Google Cloud Platform Google Cloud DNS
Operational
Google Cloud Platform Google Compute Engine
Operational
Please be aware that we are performing updates to our Core Network within a scheduled maintenance window:
18 Nov 2025, 7pm GMT – 18 Nov 2025, 10pm GMT
We anticipate there will be no service impact on end users during this time. If you have any queries related to this planned work please reach out to support@nebulacloud.com. Posted on
Nov 13, 2025 - 16:37 GMT
Past Incidents
Nov 17, 2025
Unresolved incident: Disruption to inbound and outbound calls.
Completed -
The scheduled maintenance has been completed.
Nov 11, 22:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 19:00 GMT
Scheduled -
Please be aware that we are performing updates to our Core Network within a scheduled maintenance window:
11 Nov 2025, 7pm GMT – 11 Nov 2025, 10pm GMT
We anticipate there will be no service impact on end users during this time. If you have any queries related to this planned work please reach out to support@nebulacloud.com.
Nov 7, 14:45 GMT
Completed -
The scheduled maintenance has been completed.
Nov 6, 22:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 19:00 GMT
Scheduled -
Please be aware that we are performing updates to our Core Network within a scheduled maintenance window:
6 Nov 2025, 7pm GMT – 6 Nov 2025, 10pm GMT
We anticipate there will be no service impact on end users during this time. If you have any queries related to this planned work please reach out to support@nebulacloud.com.
Nov 3, 15:24 GMT