All Systems Operational

Core Network Operational
Dashboard Operational
Mobile Applications Operational
Desktop Applications Operational
Billing API Operational
Customer Services Operational
Google Cloud Platform Google Cloud DNS Operational
Google Cloud Platform Google Compute Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 20, 2026

Outbound call issues due to Google Cloud outage
Resolved - Google Cloud has acknowledged the issue on their public status page here: https://status.cloud.google.com/incidents/Xs2XTHzAVC9YnafnPyzj

While we are still experiencing issues on our network as a result, however our internal failover measures have ensured all services are working smoothly at present.

We have hosted Google's formal incident report on the link below, with access to view given on request:
https://drive.google.com/file/d/1v_1w3clXJONLcaRPAc44oE46_OSJZErZ/view?usp=drive_link

While we don't anticipate any further issues, we will continue to monitor the health of the GCP network and will provide further updates in a separate status update where necessary.
Oct 20, 08:41 UTC
Monitoring - Our monitoring shows that calls are returning to normal now.

We are monitoring the situation closely will post another update if anything changes.
Oct 20, 07:31 UTC
Investigating - Outbound calls are not working due to Google Cloud outage in London zones.
Oct 20, 06:57 UTC

Oct 19, 2026

No incidents reported.

Oct 18, 2026

Scheduled maintenance for desktop softphone applications
Completed - The scheduled maintenance has been completed.
Oct 18, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 18:00 UTC
Scheduled - Please be aware that we are performing critical updates for our customer softphone applications within a scheduled maintenance window, to ensure sufficient roll out of the new version across our end users.

18 October 2026, 19:00 PM BST – 18 October 2026, 22:00 PM BST

We do not anticipate any impact to end users during this time, and all other services such as voice calls and portal access will remain unaffected.

If you have any queries related to this planned work please reach out to support@nebulacloud.com.
Oct 14, 08:29 UTC

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Incident History Powered by Atlassian Statuspage