All Systems Operational

Core Network ? Operational
Dashboard Operational
Mobile Applications Operational
Desktop Applications Operational
Billing API Operational
CallSwitch - Core Network Operational
Customer Services Operational
Google Cloud Platform Google Cloud DNS Operational
Google Cloud Platform Google Compute Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jul 13, 2025

No incidents reported today.

Jul 12, 2025

No incidents reported.

Jul 11, 2025
Resolved - After a period of successful monitoring this incident is marked as resolved.
Jul 11, 15:48 BST
Update - We have seen all services return to normal and are actively monitoring the issue. This will be marked as resolved after a period of successful monitoring.
Jul 11, 12:41 BST
Update - We are still working on this issue and have seen calls returning to normal in some cases. We are working on reports of issues with chat via our softphone applications.
Jul 11, 12:28 BST
Identified - We have identified the issue and working on a fix. Next update within 20 minutes.
Jul 11, 12:08 BST
Investigating - Our team are investigating reports of issues with outbound calls and navigating dashboards. We will provide a further update within 30 minutes.
Jul 11, 11:56 BST
Jul 10, 2025
Resolved - After a period of successful monitoring, this incident is confirmed as resolved.
Jul 10, 18:20 BST
Monitoring - We are actively monitoring this incident and will mark as resolved after a successful period.
Jul 10, 09:50 BST
Update - The fix is still being deployed and is now resolved for the majority of customers. Will provide further update in 30 minutes.
Jul 10, 09:22 BST
Identified - We've identified an issue with logging into Call Queues via shortcode, and toggling Call Queue Availability status via the Users page of Dashboards. If toggling queue status via the softphone apps does work as intended.

A fix is being deployed and all users should see this function restored within 30 minutes. Will update as soon as confirmed.

Jul 10, 08:50 BST
Postmortem - Read details
Jul 11, 10:23 BST
Resolved - This is confirmed as resolved, and a Post Mortem will be provided ASAP via this status page.
Jul 10, 09:03 BST
Monitoring - A fix has been implemented and we are monitoring the situation.
Jul 9, 14:17 BST
Identified - We are seeing degraded performance in some areas and working on the fix as we speak.
Jul 9, 13:56 BST
Monitoring - Normal service has resumed again and our team continue to closely monitor the situation.
Jul 9, 13:07 BST
Identified - We're investigating further reports of similar issues and will provide a further update within 30 minutes
Jul 9, 12:45 BST
Monitoring - Service has been restored in most areas and continues to improve in some niche cases. Our Team are still monitoring the incident and will mark this as resolved after a successful period. More information will be provided later via Post Mortem on this status.
Jul 9, 11:51 BST
Identified - The affected traffic is being rerouted and we're beginning to see performance in those areas improve. We are continuing to monitor and will provide a further update in the next 30 minutes.
Jul 9, 11:40 BST
Investigating - Our NOC are investigating reports of degraded performance across various elements of our platform, including calls, softphone apps and load speeds with our online dashboards. We will provide a further update in 30 minutes.
Jul 9, 11:24 BST
Jul 9, 2025
Jul 8, 2025
Resolved - This incident has been resolved.
Jul 8, 12:48 BST
Monitoring - We've completed the update and the users page should be operational again. We'll continue to monitor and will mark as resolved later today.
Jul 8, 10:01 BST
Identified - Our team have identified an issue with the Users page of customer dashboards not loading. We are deploying a fix and should be resolved within the next 30 minutes.
Jul 8, 09:54 BST
Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.