Monitoring - Our engineers have implemented a fix and we're seeing calls receiving successfully on iOS devices, for both CallSwitchOne and PulseHD apps. We're continuing to monitor the situation and will close this incident as resolved in due course.
Dec 10, 2024 - 15:42 UTC
Identified - This morning our engineers begun to investigate reports of calls not reaching users running our CallSwitch One and PulseHD apps mobile apps on iOS. We have identified the issue and are working to resolve with urgency, and will provide an update within the next 4 hours.
Dec 10, 2024 - 14:00 UTC
Core Network
?
Operational
Dashboard
Operational
Mobile Applications
Operational
Desktop Applications
Operational
Billing API
Operational
CallSwitch - Core Network
Operational
Customer Services
Operational
Google Cloud Platform Google Cloud DNS
Operational
Google Cloud Platform Google Compute Engine
Operational
Resolved -
This incident has been resolved.
Dec 6, 10:04 UTC
Monitoring -
A fix was implemented out of hours yesterday and initial testing seems to indicate this issue has been resolved. We will continue monitoring and update further in due course.
Dec 5, 12:49 UTC
Identified -
Our engineers have found the root cause of the issue and are currently testing a patch to fix it. This will be rolled out in off-peak hours.
Dec 4, 12:27 UTC
Investigating -
We are currently receiving a small number of calls concerning phones in a hunt group continuing to ring after the call is answered. We are currently investigating the issue and will issue an update as soon as possible.
Dec 3, 17:59 UTC