All Systems Operational

Core Network ? Operational
Dashboard Operational
Mobile Applications Operational
Desktop Applications Operational
Billing API Operational
CallSwitch - Core Network Operational
Customer Services Operational
Google Cloud Platform Google Cloud DNS Operational
Google Cloud Platform Google Compute Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 22, 2025

No incidents reported today.

May 21, 2025
Resolved - This incident has been resolved.
May 21, 15:15 BST
Update - To provide a further update on this incident so far: Google Cloud Platform acknowledged an incident on it's status page at around 12pm BST on Monday, however after investigation our NOC were satisfied that the affected portions of it's infrastructure had no adverse affect on our platform or services.

At around 14:48pm BST, we became aware of reports of issues seen some customers, which aligned with the issues described by GCP, and coincided with the temporary loss of services with their online portals. Our DevOps team were in the process of escalating this incident with GCP, however shortly after at around 15:00pm BST we begun to see call traffic return to normal levels.

We will continue to closely monitor both the GCP status and our own internal traffic reports, and will close this incident as fully resolved after a further 24 hours.

May 20, 16:53 BST
Update - We are continuing to monitor for any further issues.
May 20, 15:11 BST
Update - Call traffic has stabilised and no further reports are coming through, however we will continue to monitor this incident and close within 24 hours if no further updates.
May 20, 15:11 BST
Monitoring - We've identified an issue with Google Cloud Platform, however they have confirmed the majority of issues are resolved and we can see call traffic returning to normal. We will continue to monitor and provide further updates as soon as they are available. Link here: https://status.cloud.google.com/incidents/SXRPpPwx2RZ5VHjTwFLx
May 20, 15:03 BST
Identified - We're investigating reports PDD and calls not connecting. Will provide a further update in 10 minutes.
May 20, 14:56 BST
May 20, 2025
May 19, 2025

No incidents reported.

May 18, 2025

No incidents reported.

May 17, 2025

No incidents reported.

May 16, 2025

No incidents reported.

May 15, 2025

No incidents reported.

May 14, 2025

No incidents reported.

May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.