{
  "page": {
    "id": "h8fpbcrk8k32",
    "name": "Nebula Limited",
    "url": "https://status.nebulacloud.com"
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    "indicator": "none",
    "description": "All Systems Operational"
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  "components": [{"status":"operational","name":"Core Network","created_at":"2016-08-02T11:40:56.682Z","updated_at":"2026-09-11T14:38:29.629Z","position":1,"description":null,"showcase":false,"start_date":null,"id":"6gbzwc9lh5y7","group_id":null,"page_id":"h8fpbcrk8k32"},{"status":"operational","name":"Dashboard","created_at":"2024-08-19T15:57:11.014Z","updated_at":"2026-10-07T11:59:17.038Z","position":2,"description":null,"showcase":false,"start_date":"2024-08-18T23:00:00.000Z","id":"262vq41srw1s","group_id":null,"page_id":"h8fpbcrk8k32"},{"status":"operational","name":"Mobile Applications","created_at":"2024-08-19T16:01:17.758Z","updated_at":"2026-03-11T12:14:21.690Z","position":3,"description":null,"showcase":false,"start_date":"2024-08-18T23:00:00.000Z","id":"r0qxdsphzsr4","group_id":null,"page_id":"h8fpbcrk8k32"},{"status":"operational","name":"Desktop Applications","created_at":"2024-08-19T16:00:49.003Z","updated_at":"2026-09-11T14:38:29.643Z","position":4,"description":null,"showcase":false,"start_date":"2024-08-18T23:00:00.000Z","id":"4qhk3hf8kswl","group_id":null,"page_id":"h8fpbcrk8k32"},{"status":"operational","name":"Billing API","created_at":"2016-08-02T10:58:23.407Z","updated_at":"2024-08-20T16:13:21.132Z","position":5,"description":null,"showcase":false,"start_date":null,"id":"4x976ml8khkw","group_id":null,"page_id":"h8fpbcrk8k32"},{"status":"operational","name":"Customer Services","created_at":"2024-08-23T09:55:11.539Z","updated_at":"2024-09-05T12:01:28.827Z","position":7,"description":null,"showcase":false,"start_date":"2024-08-22T23:00:00.000Z","id":"t0kbcv45zybb","group_id":null,"page_id":"h8fpbcrk8k32"},{"status":"operational","name":"Google Cloud Platform Google Cloud DNS","created_at":"2024-08-19T15:45:46.321Z","updated_at":"2024-08-23T09:55:21.061Z","position":8,"description":null,"showcase":false,"start_date":null,"id":"tx7g3gbt07h0","group_id":null,"page_id":"h8fpbcrk8k32"},{"status":"operational","name":"Google Cloud Platform Google Compute Engine","created_at":"2024-08-19T15:45:52.586Z","updated_at":"2025-05-20T14:11:51.884Z","position":9,"description":null,"showcase":false,"start_date":null,"id":"fmzldp3rmpbp","group_id":null,"page_id":"h8fpbcrk8k32"}],
  "incidents": [{"name":"Issues with inbound and outbound calling","status":"resolved","created_at":"2026-09-11T14:15:14.027Z","updated_at":"2026-09-14T13:28:50.191Z","monitoring_at":"2026-09-11T14:31:25.363Z","resolved_at":"2026-09-11T16:11:54.643Z","impact":"minor","shortlink":"https://stspg.io/gtd8kkg1vwls","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-11T14:15:14.015Z","reminder_intervals":null,"id":"0lsc8m8jqmls","page_id":"h8fpbcrk8k32","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-09-11T16:11:54.643Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-11T16:11:54.643Z","display_at":"2026-09-11T16:11:54.643Z","deliver_notifications":false,"tweet_id":null,"id":"7krblkcf4y56","incident_id":"0lsc8m8jqmls","custom_tweet":null,"affected_components":[{"code":"6gbzwc9lh5y7","name":"Core Network","old_status":"operational","new_status":"operational"},{"code":"4qhk3hf8kswl","name":"Desktop Applications","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We have seen all traffic return to normal and are monitoring all services closely.","created_at":"2026-09-11T14:38:29.672Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-11T14:38:29.672Z","display_at":"2026-09-11T14:38:29.672Z","deliver_notifications":false,"tweet_id":null,"id":"78xh94b3tkh3","incident_id":"0lsc8m8jqmls","custom_tweet":null,"affected_components":[{"code":"6gbzwc9lh5y7","name":"Core Network","old_status":"degraded_performance","new_status":"operational"},{"code":"4qhk3hf8kswl","name":"Desktop Applications","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the results.","created_at":"2026-09-11T14:31:25.363Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-11T14:31:25.363Z","display_at":"2026-09-11T14:31:25.363Z","deliver_notifications":false,"tweet_id":null,"id":"cll7wz2g0dz1","incident_id":"0lsc8m8jqmls","custom_tweet":null,"affected_components":[{"code":"6gbzwc9lh5y7","name":"Core Network","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"4qhk3hf8kswl","name":"Desktop Applications","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"The issue has been identified and we are working on a fix.","created_at":"2026-09-11T14:18:05.842Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-11T14:18:05.842Z","display_at":"2026-09-11T14:18:05.842Z","deliver_notifications":false,"tweet_id":null,"id":"qphzxzk5wxrp","incident_id":"0lsc8m8jqmls","custom_tweet":null,"affected_components":[{"code":"6gbzwc9lh5y7","name":"Core Network","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"4qhk3hf8kswl","name":"Desktop Applications","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are continuing to investigate this issue.","created_at":"2026-09-11T14:15:29.344Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-11T14:15:29.344Z","display_at":"2026-09-11T14:15:29.344Z","deliver_notifications":false,"tweet_id":null,"id":"r02rftd8xkd8","incident_id":"0lsc8m8jqmls","custom_tweet":null,"affected_components":[{"code":"6gbzwc9lh5y7","name":"Core Network","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"4qhk3hf8kswl","name":"Desktop Applications","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are currently investigating this issue.","created_at":"2026-09-11T14:15:14.156Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-11T14:15:14.156Z","display_at":"2026-09-11T14:15:14.156Z","deliver_notifications":false,"tweet_id":null,"id":"r4d7qfmrzl2c","incident_id":"0lsc8m8jqmls","custom_tweet":null,"affected_components":[{"code":"6gbzwc9lh5y7","name":"Core Network","old_status":"operational","new_status":"degraded_performance"},{"code":"4qhk3hf8kswl","name":"Desktop Applications","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":"On the afternoon of Friday 11th September, Google Cloud \\(GCP\\) confirmed an infrastructure issue causing latency and packet loss. This resulted in one of our core databases resetting itself, disrupting calls for a brief period. Service was fully restored within 16 minutes of identification of the issue.\n\nOver the weekend, we reconfigured the database so calls are prioritised during initialisation. These changes remove the risk of recurrence in these circumstances.","postmortem_body_last_updated_at":"2026-09-14T13:28:50.174Z","postmortem_ignored":false,"postmortem_published_at":"2026-09-14T13:28:50.174Z","postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Core Network","created_at":"2016-08-02T11:40:56.682Z","updated_at":"2026-09-11T14:38:29.629Z","position":1,"description":null,"showcase":false,"start_date":null,"id":"6gbzwc9lh5y7","page_id":"h8fpbcrk8k32","group_id":null},{"status":"operational","name":"Desktop Applications","created_at":"2024-08-19T16:00:49.003Z","updated_at":"2026-09-11T14:38:29.643Z","position":4,"description":null,"showcase":false,"start_date":"2024-08-18T23:00:00.000Z","id":"4qhk3hf8kswl","page_id":"h8fpbcrk8k32","group_id":null}]},{"name":"Disruption to dashboards and calling.","status":"resolved","created_at":"2026-06-24T15:28:21.140Z","updated_at":"2026-06-25T07:54:48.775Z","monitoring_at":"2026-06-24T15:48:29.723Z","resolved_at":"2026-06-25T07:54:48.758Z","impact":"minor","shortlink":"https://stspg.io/pf7kfl36h0zx","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-06-24T15:28:21.130Z","reminder_intervals":null,"id":"lpd8jxws7bqk","page_id":"h8fpbcrk8k32","incident_updates":[{"status":"resolved","body":"This incident is being marked as resolved. Service to wallboards have also been restored.","created_at":"2026-06-25T07:54:48.758Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-25T07:54:48.758Z","display_at":"2026-06-25T07:54:48.758Z","deliver_notifications":false,"tweet_id":null,"id":"z2ntjzztpg9f","incident_id":"lpd8jxws7bqk","custom_tweet":null,"affected_components":[{"code":"6gbzwc9lh5y7","name":"Core Network","old_status":"operational","new_status":"operational"},{"code":"262vq41srw1s","name":"Dashboard","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Please note wallboards remain offline while we continue our investigation. These will be restored as soon as possible.","created_at":"2026-06-24T16:22:02.391Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-24T16:22:02.391Z","display_at":"2026-06-24T16:22:02.391Z","deliver_notifications":false,"tweet_id":null,"id":"2t7nk20kylfj","incident_id":"lpd8jxws7bqk","custom_tweet":null,"affected_components":[{"code":"6gbzwc9lh5y7","name":"Core Network","old_status":"operational","new_status":"operational"},{"code":"262vq41srw1s","name":"Dashboard","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"All services are now running as expected and we are monitoring the results.","created_at":"2026-06-24T15:48:29.723Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-24T15:48:29.723Z","display_at":"2026-06-24T15:48:29.723Z","deliver_notifications":false,"tweet_id":null,"id":"77jxmrr7pktj","incident_id":"lpd8jxws7bqk","custom_tweet":null,"affected_components":[{"code":"6gbzwc9lh5y7","name":"Core Network","old_status":"degraded_performance","new_status":"operational"},{"code":"262vq41srw1s","name":"Dashboard","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"A fix has been implemented and we're seeing services returning to normal. Next update 10 minutes.","created_at":"2026-06-24T15:44:51.765Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-24T15:44:51.765Z","display_at":"2026-06-24T15:44:51.765Z","deliver_notifications":false,"tweet_id":null,"id":"s9hp1mzsrfyk","incident_id":"lpd8jxws7bqk","custom_tweet":null,"affected_components":[{"code":"6gbzwc9lh5y7","name":"Core Network","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"262vq41srw1s","name":"Dashboard","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"The issue has been identified and a fix is being implemented.","created_at":"2026-06-24T15:32:41.954Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-24T15:32:41.954Z","display_at":"2026-06-24T15:32:41.954Z","deliver_notifications":false,"tweet_id":null,"id":"8zcxzhb43gtz","incident_id":"lpd8jxws7bqk","custom_tweet":null,"affected_components":[{"code":"6gbzwc9lh5y7","name":"Core Network","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"262vq41srw1s","name":"Dashboard","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We're investigating reports of dashboards failing to load and inbound and outbound not working. Next update within 15 minutes.","created_at":"2026-06-24T15:28:21.298Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-24T15:28:21.298Z","display_at":"2026-06-24T15:28:21.298Z","deliver_notifications":false,"tweet_id":null,"id":"s9y65gczqsv2","incident_id":"lpd8jxws7bqk","custom_tweet":null,"affected_components":[{"code":"6gbzwc9lh5y7","name":"Core Network","old_status":"operational","new_status":"degraded_performance"},{"code":"262vq41srw1s","name":"Dashboard","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Core Network","created_at":"2016-08-02T11:40:56.682Z","updated_at":"2026-09-11T14:38:29.629Z","position":1,"description":null,"showcase":false,"start_date":null,"id":"6gbzwc9lh5y7","page_id":"h8fpbcrk8k32","group_id":null},{"status":"operational","name":"Dashboard","created_at":"2024-08-19T15:57:11.014Z","updated_at":"2026-10-07T11:59:17.038Z","position":2,"description":null,"showcase":false,"start_date":"2024-08-18T23:00:00.000Z","id":"262vq41srw1s","page_id":"h8fpbcrk8k32","group_id":null}]},{"name":"Issues with outbound calling","status":"resolved","created_at":"2026-05-14T10:05:34.639Z","updated_at":"2026-05-14T10:28:53.368Z","monitoring_at":"2026-05-14T10:10:36.285Z","resolved_at":"2026-05-14T10:28:53.350Z","impact":"major","shortlink":"https://stspg.io/8bpyv895p019","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-05-14T10:05:34.633Z","reminder_intervals":null,"id":"5tzndwpq2r7b","page_id":"h8fpbcrk8k32","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-05-14T10:28:53.350Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-14T10:28:53.350Z","display_at":"2026-05-14T10:28:53.350Z","deliver_notifications":false,"tweet_id":null,"id":"g3n32fjyzm4r","incident_id":"5tzndwpq2r7b","custom_tweet":null,"affected_components":[{"code":"6gbzwc9lh5y7","name":"Core Network","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the results.","created_at":"2026-05-14T10:10:36.285Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-14T10:10:36.285Z","display_at":"2026-05-14T10:10:36.285Z","deliver_notifications":false,"tweet_id":null,"id":"nl3xy75wp0tb","incident_id":"5tzndwpq2r7b","custom_tweet":null,"affected_components":[{"code":"6gbzwc9lh5y7","name":"Core Network","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"We have identified an issue with outbound calls connecting and are working on a fix. We will provide another update within 10 minutes.","created_at":"2026-05-14T10:05:34.702Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-14T10:05:34.702Z","display_at":"2026-05-14T10:05:34.702Z","deliver_notifications":false,"tweet_id":null,"id":"4sfsf7nssp03","incident_id":"5tzndwpq2r7b","custom_tweet":null,"affected_components":[{"code":"6gbzwc9lh5y7","name":"Core Network","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Core Network","created_at":"2016-08-02T11:40:56.682Z","updated_at":"2026-09-11T14:38:29.629Z","position":1,"description":null,"showcase":false,"start_date":null,"id":"6gbzwc9lh5y7","page_id":"h8fpbcrk8k32","group_id":null}]},{"name":"Dashboard Network Maintenance","status":"completed","created_at":"2026-05-12T10:21:14.701Z","updated_at":"2026-05-13T23:00:07.271Z","monitoring_at":null,"resolved_at":"2026-05-13T23:00:07.234Z","impact":"maintenance","shortlink":"https://stspg.io/s5mwq8km6y5r","scheduled_for":"2026-05-13T20:00:00.000Z","scheduled_until":"2026-05-13T23:00:00.000Z","scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-05-12T10:21:14.763Z","reminder_intervals":null,"id":"21kz6d9g5dk2","page_id":"h8fpbcrk8k32","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-05-13T23:00:07.234Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-13T23:00:07.234Z","display_at":"2026-05-13T23:00:07.234Z","deliver_notifications":false,"tweet_id":null,"id":"0bqq18bqn34p","incident_id":"21kz6d9g5dk2","custom_tweet":null,"affected_components":[{"code":"262vq41srw1s","name":"Dashboard","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-05-13T20:00:08.474Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-13T20:00:08.474Z","display_at":"2026-05-13T20:00:08.474Z","deliver_notifications":false,"tweet_id":null,"id":"hqknj5fpm560","incident_id":"21kz6d9g5dk2","custom_tweet":null,"affected_components":[{"code":"262vq41srw1s","name":"Dashboard","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Please be aware that we are performing critical network routing updates for our customer dashboards within a scheduled maintenance window, to ensure the continued level of performance, reliability, and security our customers and partners expect.\n\n13 May 2026, 9:00 PM BST – 14 May 2026, 0:00 AM BST\n\nWe anticipate there may be a 15 minute window where account dashboards may not be accessible during this time. All other services will remain unaffected. If you have any queries related to this planned work please reach out to support@nebulacloud.com.","created_at":"2026-05-12T10:21:14.763Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-12T10:42:52.825Z","display_at":"2026-05-12T10:21:14.763Z","deliver_notifications":false,"tweet_id":null,"id":"d8f1k46n2z9k","incident_id":"21kz6d9g5dk2","custom_tweet":null,"affected_components":[{"code":"262vq41srw1s","name":"Dashboard","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Dashboard","created_at":"2024-08-19T15:57:11.014Z","updated_at":"2026-10-07T11:59:17.038Z","position":2,"description":null,"showcase":false,"start_date":"2024-08-18T23:00:00.000Z","id":"262vq41srw1s","page_id":"h8fpbcrk8k32","group_id":null}]},{"name":"April 26 - Scheduled Maintenance - Core Network","status":"completed","created_at":"2026-04-22T12:54:18.962Z","updated_at":"2026-04-26T04:00:07.517Z","monitoring_at":null,"resolved_at":"2026-04-26T04:00:07.454Z","impact":"maintenance","shortlink":"https://stspg.io/dbtrvv9xtj5d","scheduled_for":"2026-04-26T03:00:00.000Z","scheduled_until":"2026-04-26T04:00:00.000Z","scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-04-22T12:54:18.957Z","reminder_intervals":null,"id":"5bs6hn8m1fzn","page_id":"h8fpbcrk8k32","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-04-26T04:00:07.454Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-26T04:00:07.454Z","display_at":"2026-04-26T04:00:07.454Z","deliver_notifications":false,"tweet_id":null,"id":"3xgqhdwwjvty","incident_id":"5bs6hn8m1fzn","custom_tweet":null,"affected_components":[{"code":"6gbzwc9lh5y7","name":"Core Network","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-04-26T03:00:08.281Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-26T03:00:08.281Z","display_at":"2026-04-26T03:00:08.281Z","deliver_notifications":false,"tweet_id":null,"id":"lt7n02bzfpmq","incident_id":"5bs6hn8m1fzn","custom_tweet":null,"affected_components":[{"code":"6gbzwc9lh5y7","name":"Core Network","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Please be aware that we are performing updates to our Core Network within a scheduled maintenance window:\n\n26 April 2026, 3am BST – 26 April 2026, 4am BST\n\nWe anticipate there will be no service impact on end users during this time. If you have any queries related to this planned work please reach out to support@nebulacloud.com.","created_at":"2026-04-22T12:54:19.004Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-22T12:54:19.004Z","display_at":"2026-04-22T12:54:19.004Z","deliver_notifications":false,"tweet_id":null,"id":"zyx2d2vj8f4x","incident_id":"5bs6hn8m1fzn","custom_tweet":null,"affected_components":[{"code":"6gbzwc9lh5y7","name":"Core Network","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Core Network","created_at":"2016-08-02T11:40:56.682Z","updated_at":"2026-09-11T14:38:29.629Z","position":1,"description":null,"showcase":false,"start_date":null,"id":"6gbzwc9lh5y7","page_id":"h8fpbcrk8k32","group_id":null}]},{"name":"Issues with desktop app and online portal access.","status":"resolved","created_at":"2026-03-18T09:32:11.291Z","updated_at":"2026-03-18T14:28:56.727Z","monitoring_at":"2026-03-18T09:45:29.325Z","resolved_at":"2026-03-18T14:28:56.707Z","impact":"major","shortlink":"https://stspg.io/zv5l39vdmwjs","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-03-18T09:32:11.284Z","reminder_intervals":null,"id":"ztygyyq5wbds","page_id":"h8fpbcrk8k32","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-03-18T14:28:56.707Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-18T14:28:56.707Z","display_at":"2026-03-18T14:28:56.707Z","deliver_notifications":false,"tweet_id":null,"id":"brh7k9qny93l","incident_id":"ztygyyq5wbds","custom_tweet":null,"affected_components":[{"code":"262vq41srw1s","name":"Dashboard","old_status":"operational","new_status":"operational"},{"code":"4qhk3hf8kswl","name":"Desktop Applications","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Desktop App access should also be restored. Users should restart their apps if access does not resume automatically.","created_at":"2026-03-18T09:45:29.325Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-18T09:45:29.325Z","display_at":"2026-03-18T09:45:29.325Z","deliver_notifications":false,"tweet_id":null,"id":"rwvgmbsbhy03","incident_id":"ztygyyq5wbds","custom_tweet":null,"affected_components":[{"code":"262vq41srw1s","name":"Dashboard","old_status":"operational","new_status":"operational"},{"code":"4qhk3hf8kswl","name":"Desktop Applications","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"Dashboards should be restored. Apps will follow shortly as systems are reinitialised.","created_at":"2026-03-18T09:42:34.055Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-18T09:42:34.055Z","display_at":"2026-03-18T09:42:34.055Z","deliver_notifications":false,"tweet_id":null,"id":"vt2pm0hr7bdk","incident_id":"ztygyyq5wbds","custom_tweet":null,"affected_components":[{"code":"262vq41srw1s","name":"Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"4qhk3hf8kswl","name":"Desktop Applications","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"The issue has been identified and a fix is being implemented.","created_at":"2026-03-18T09:39:13.777Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-18T09:39:13.777Z","display_at":"2026-03-18T09:39:13.777Z","deliver_notifications":false,"tweet_id":null,"id":"kqcsscj01crw","incident_id":"ztygyyq5wbds","custom_tweet":null,"affected_components":[{"code":"262vq41srw1s","name":"Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"4qhk3hf8kswl","name":"Desktop Applications","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We're investigating reports of issues logging into our desktop apps and online portals. Calls and all other services remain unaffected.","created_at":"2026-03-18T09:32:11.399Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-18T09:32:11.399Z","display_at":"2026-03-18T09:32:11.399Z","deliver_notifications":false,"tweet_id":null,"id":"kqym6q522lvn","incident_id":"ztygyyq5wbds","custom_tweet":null,"affected_components":[{"code":"262vq41srw1s","name":"Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"4qhk3hf8kswl","name":"Desktop Applications","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Dashboard","created_at":"2024-08-19T15:57:11.014Z","updated_at":"2026-10-07T11:59:17.038Z","position":2,"description":null,"showcase":false,"start_date":"2024-08-18T23:00:00.000Z","id":"262vq41srw1s","page_id":"h8fpbcrk8k32","group_id":null},{"status":"operational","name":"Desktop Applications","created_at":"2024-08-19T16:00:49.003Z","updated_at":"2026-09-11T14:38:29.643Z","position":4,"description":null,"showcase":false,"start_date":"2024-08-18T23:00:00.000Z","id":"4qhk3hf8kswl","page_id":"h8fpbcrk8k32","group_id":null}]},{"name":"Delay on outbound calls connecting","status":"resolved","created_at":"2026-03-11T12:01:37.973Z","updated_at":"2026-03-11T14:42:05.262Z","monitoring_at":"2026-03-11T12:14:21.737Z","resolved_at":"2026-03-11T14:41:54.950Z","impact":"minor","shortlink":"https://stspg.io/nz58sw7tdfhh","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-03-11T12:01:37.966Z","reminder_intervals":null,"id":"jp5trpqlzdnf","page_id":"h8fpbcrk8k32","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-03-11T14:41:54.950Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-11T14:41:54.950Z","display_at":"2026-03-11T14:41:54.950Z","deliver_notifications":false,"tweet_id":null,"id":"ytqqzckkgjjy","incident_id":"jp5trpqlzdnf","custom_tweet":null,"affected_components":[{"code":"6gbzwc9lh5y7","name":"Core Network","old_status":"operational","new_status":"operational"},{"code":"4qhk3hf8kswl","name":"Desktop Applications","old_status":"operational","new_status":"operational"},{"code":"r0qxdsphzsr4","name":"Mobile Applications","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"The fix has been implemented and we're seeing service restored to all users. We'll continue to monitor closely for a period before marking this as resolved.","created_at":"2026-03-11T12:14:21.737Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-11T12:14:21.737Z","display_at":"2026-03-11T12:14:21.737Z","deliver_notifications":false,"tweet_id":null,"id":"8yb4fqnq5gc0","incident_id":"jp5trpqlzdnf","custom_tweet":null,"affected_components":[{"code":"6gbzwc9lh5y7","name":"Core Network","old_status":"degraded_performance","new_status":"operational"},{"code":"4qhk3hf8kswl","name":"Desktop Applications","old_status":"degraded_performance","new_status":"operational"},{"code":"r0qxdsphzsr4","name":"Mobile Applications","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"We have identified the issue and are implementing a fix. Service should be restored shortly.","created_at":"2026-03-11T12:08:25.135Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-11T12:08:25.135Z","display_at":"2026-03-11T12:08:25.135Z","deliver_notifications":false,"tweet_id":null,"id":"d92r5sc5x4b4","incident_id":"jp5trpqlzdnf","custom_tweet":null,"affected_components":[{"code":"6gbzwc9lh5y7","name":"Core Network","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"4qhk3hf8kswl","name":"Desktop Applications","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"r0qxdsphzsr4","name":"Mobile Applications","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"Inbound calls and dashboards remain unaffected. We are investigating with urgency.","created_at":"2026-03-11T12:06:33.301Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-11T12:06:33.301Z","display_at":"2026-03-11T12:06:33.301Z","deliver_notifications":false,"tweet_id":null,"id":"gphrh025wy1z","incident_id":"jp5trpqlzdnf","custom_tweet":null,"affected_components":[{"code":"6gbzwc9lh5y7","name":"Core Network","old_status":"operational","new_status":"degraded_performance"},{"code":"4qhk3hf8kswl","name":"Desktop Applications","old_status":"operational","new_status":"degraded_performance"},{"code":"r0qxdsphzsr4","name":"Mobile Applications","old_status":"operational","new_status":"degraded_performance"}]},{"status":"investigating","body":"We're investigating reports of severe post dial delay on outbound calling. Will update in next 20 minutes.","created_at":"2026-03-11T12:01:38.030Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-11T12:01:38.030Z","display_at":"2026-03-11T12:01:38.030Z","deliver_notifications":false,"tweet_id":null,"id":"rxdhm5v8krbw","incident_id":"jp5trpqlzdnf","custom_tweet":null,"affected_components":[{"code":"6gbzwc9lh5y7","name":"Core Network","old_status":"operational","new_status":"operational"},{"code":"4qhk3hf8kswl","name":"Desktop Applications","old_status":"operational","new_status":"operational"},{"code":"r0qxdsphzsr4","name":"Mobile Applications","old_status":"operational","new_status":"operational"}]}],"postmortem_body":"At 12:01 PM GMT today, some users experienced an interruption when placing outbound calls. Inbound routing, internal extension calling, and online dashboards remained fully operational throughout. All services were restored by 12:14 PM GMT.\n\nThe issue was caused by an isolated storage component within our Fraud Protection engine. This feature monitors real-time spend, providing an extra layer of security for our customers and partners. The issue was identified, acted upon and resolved within 13 minutes.","postmortem_body_last_updated_at":"2026-03-11T14:42:05.249Z","postmortem_ignored":false,"postmortem_published_at":"2026-03-11T14:42:05.249Z","postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Core Network","created_at":"2016-08-02T11:40:56.682Z","updated_at":"2026-09-11T14:38:29.629Z","position":1,"description":null,"showcase":false,"start_date":null,"id":"6gbzwc9lh5y7","page_id":"h8fpbcrk8k32","group_id":null},{"status":"operational","name":"Mobile Applications","created_at":"2024-08-19T16:01:17.758Z","updated_at":"2026-03-11T12:14:21.690Z","position":3,"description":null,"showcase":false,"start_date":"2024-08-18T23:00:00.000Z","id":"r0qxdsphzsr4","page_id":"h8fpbcrk8k32","group_id":null},{"status":"operational","name":"Desktop Applications","created_at":"2024-08-19T16:00:49.003Z","updated_at":"2026-09-11T14:38:29.643Z","position":4,"description":null,"showcase":false,"start_date":"2024-08-18T23:00:00.000Z","id":"4qhk3hf8kswl","page_id":"h8fpbcrk8k32","group_id":null}]},{"name":"Brief interruption on apps, dashboards","status":"resolved","created_at":"2026-02-02T11:03:42.564Z","updated_at":"2026-02-02T11:52:07.232Z","monitoring_at":"2026-02-02T11:10:03.911Z","resolved_at":"2026-02-02T11:52:07.216Z","impact":"minor","shortlink":"https://stspg.io/v2ql158mrw10","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-02-02T11:03:42.559Z","reminder_intervals":null,"id":"yjsfrytqfwvp","page_id":"h8fpbcrk8k32","incident_updates":[{"status":"resolved","body":"We are marking this incident as resolved. Our service encountered an external DDoS attack. Our internal systems automatically mitigated the impact and rerouted the affected traffic with services returning to normal within a 5 minute period. All services remain operational.","created_at":"2026-02-02T11:52:07.216Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-02T11:52:07.216Z","display_at":"2026-02-02T11:52:07.216Z","deliver_notifications":false,"tweet_id":null,"id":"0bmyfwczv6ly","incident_id":"yjsfrytqfwvp","custom_tweet":null,"affected_components":[{"code":"262vq41srw1s","name":"Dashboard","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Load times have returned to normal in all areas and we are monitoring.","created_at":"2026-02-02T11:10:03.911Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-02T11:10:03.911Z","display_at":"2026-02-02T11:10:03.911Z","deliver_notifications":false,"tweet_id":null,"id":"7fmh61nmzmkr","incident_id":"yjsfrytqfwvp","custom_tweet":null,"affected_components":[{"code":"262vq41srw1s","name":"Dashboard","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"We are investigating reports of a brief period of disruption on selected accounts at around 10:48am, which affected apps, handsets, and dashboards. Service was restored in these areas automatically within 5 minutes, and we are currently investigating reports of slow load times on portals and apps. Calls are unaffected at this time.","created_at":"2026-02-02T11:03:42.635Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-02T11:03:42.635Z","display_at":"2026-02-02T11:03:42.635Z","deliver_notifications":false,"tweet_id":null,"id":"glh4dd5bd8n3","incident_id":"yjsfrytqfwvp","custom_tweet":null,"affected_components":[{"code":"262vq41srw1s","name":"Dashboard","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Dashboard","created_at":"2024-08-19T15:57:11.014Z","updated_at":"2026-10-07T11:59:17.038Z","position":2,"description":null,"showcase":false,"start_date":"2024-08-18T23:00:00.000Z","id":"262vq41srw1s","page_id":"h8fpbcrk8k32","group_id":null}]},{"name":"Feb 1 - Scheduled Maintenance - Core Network","status":"completed","created_at":"2026-01-28T13:57:46.815Z","updated_at":"2026-02-01T06:00:21.219Z","monitoring_at":null,"resolved_at":"2026-02-01T06:00:21.194Z","impact":"maintenance","shortlink":"https://stspg.io/2tpl7dzdrd89","scheduled_for":"2026-02-01T03:00:00.000Z","scheduled_until":"2026-02-01T06:00:00.000Z","scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-01-28T13:57:46.810Z","reminder_intervals":null,"id":"8pczyqm8r6yr","page_id":"h8fpbcrk8k32","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-02-01T06:00:21.194Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-01T06:00:21.194Z","display_at":"2026-02-01T06:00:21.194Z","deliver_notifications":false,"tweet_id":null,"id":"q2jh8qmnrmpb","incident_id":"8pczyqm8r6yr","custom_tweet":null,"affected_components":[{"code":"6gbzwc9lh5y7","name":"Core Network","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-02-01T03:00:21.244Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-01T03:00:21.244Z","display_at":"2026-02-01T03:00:21.244Z","deliver_notifications":false,"tweet_id":null,"id":"y8rrryq9cf36","incident_id":"8pczyqm8r6yr","custom_tweet":null,"affected_components":[{"code":"6gbzwc9lh5y7","name":"Core Network","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Please be aware that we are performing updates to our Core Network within a scheduled maintenance window:\n\n1 Feb 2026, 3am GMT – 1 Feb 2026, 6am UTC\n\nWe anticipate there will be no service impact on end users during this time. If you have any queries related to this planned work please reach out to support@nebulacloud.com.","created_at":"2026-01-28T13:57:46.864Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-28T13:57:46.864Z","display_at":"2026-01-28T13:57:46.864Z","deliver_notifications":false,"tweet_id":null,"id":"khn1pcbpnlq9","incident_id":"8pczyqm8r6yr","custom_tweet":null,"affected_components":[{"code":"6gbzwc9lh5y7","name":"Core Network","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Core Network","created_at":"2016-08-02T11:40:56.682Z","updated_at":"2026-09-11T14:38:29.629Z","position":1,"description":null,"showcase":false,"start_date":null,"id":"6gbzwc9lh5y7","page_id":"h8fpbcrk8k32","group_id":null}]},{"name":"Issues logging into apps and dashboards","status":"resolved","created_at":"2026-01-23T09:45:27.377Z","updated_at":"2026-01-23T10:03:51.554Z","monitoring_at":"2026-01-23T09:50:24.000Z","resolved_at":"2026-01-23T10:03:51.536Z","impact":"minor","shortlink":"https://stspg.io/7s4kvqf9rq16","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-01-23T09:45:27.370Z","reminder_intervals":null,"id":"jnll6nsx868v","page_id":"h8fpbcrk8k32","incident_updates":[{"status":"resolved","body":"This incident has been marked as resolved. There was momentary interruption to some accounts while our auto-scaling measures kicked in due to run rate traffic peaking this morning. Service for all accounts were restored automatically by our redundancy measures, and the configuration of this auto-scaling service has been updated to ensure no service impact in future cases. We apologise for the brief disruption caused.","created_at":"2026-01-23T10:03:51.536Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-23T10:03:51.536Z","display_at":"2026-01-23T10:03:51.536Z","deliver_notifications":false,"tweet_id":null,"id":"z8v2p7nhmxkc","incident_id":"jnll6nsx868v","custom_tweet":null,"affected_components":[{"code":"6gbzwc9lh5y7","name":"Core Network","old_status":"operational","new_status":"operational"},{"code":"262vq41srw1s","name":"Dashboard","old_status":"operational","new_status":"operational"},{"code":"4qhk3hf8kswl","name":"Desktop Applications","old_status":"operational","new_status":"operational"},{"code":"r0qxdsphzsr4","name":"Mobile Applications","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Traffic has been restored to normal by our automated measures and we are still investigating.","created_at":"2026-01-23T09:50:24.100Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-23T09:50:30.817Z","display_at":"2026-01-23T09:50:24.000Z","deliver_notifications":false,"tweet_id":null,"id":"9gmbgd1wsclc","incident_id":"jnll6nsx868v","custom_tweet":null,"affected_components":[{"code":"6gbzwc9lh5y7","name":"Core Network","old_status":"degraded_performance","new_status":"operational"},{"code":"262vq41srw1s","name":"Dashboard","old_status":"degraded_performance","new_status":"operational"},{"code":"4qhk3hf8kswl","name":"Desktop Applications","old_status":"degraded_performance","new_status":"operational"},{"code":"r0qxdsphzsr4","name":"Mobile Applications","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"We're investigating an issue with accessing apps and dashboards and are investigating with priority.","created_at":"2026-01-23T09:45:27.505Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-23T09:45:27.505Z","display_at":"2026-01-23T09:45:27.505Z","deliver_notifications":false,"tweet_id":null,"id":"kc58vj6w3gd0","incident_id":"jnll6nsx868v","custom_tweet":null,"affected_components":[{"code":"6gbzwc9lh5y7","name":"Core Network","old_status":"operational","new_status":"degraded_performance"},{"code":"262vq41srw1s","name":"Dashboard","old_status":"operational","new_status":"degraded_performance"},{"code":"4qhk3hf8kswl","name":"Desktop Applications","old_status":"operational","new_status":"degraded_performance"},{"code":"r0qxdsphzsr4","name":"Mobile Applications","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Core Network","created_at":"2016-08-02T11:40:56.682Z","updated_at":"2026-09-11T14:38:29.629Z","position":1,"description":null,"showcase":false,"start_date":null,"id":"6gbzwc9lh5y7","page_id":"h8fpbcrk8k32","group_id":null},{"status":"operational","name":"Dashboard","created_at":"2024-08-19T15:57:11.014Z","updated_at":"2026-10-07T11:59:17.038Z","position":2,"description":null,"showcase":false,"start_date":"2024-08-18T23:00:00.000Z","id":"262vq41srw1s","page_id":"h8fpbcrk8k32","group_id":null},{"status":"operational","name":"Mobile Applications","created_at":"2024-08-19T16:01:17.758Z","updated_at":"2026-03-11T12:14:21.690Z","position":3,"description":null,"showcase":false,"start_date":"2024-08-18T23:00:00.000Z","id":"r0qxdsphzsr4","page_id":"h8fpbcrk8k32","group_id":null},{"status":"operational","name":"Desktop Applications","created_at":"2024-08-19T16:00:49.003Z","updated_at":"2026-09-11T14:38:29.643Z","position":4,"description":null,"showcase":false,"start_date":"2024-08-18T23:00:00.000Z","id":"4qhk3hf8kswl","page_id":"h8fpbcrk8k32","group_id":null}]}]
}