What Happened
On March 25, 2025, at approximately 12:30 PM, a server handling phone registration data experienced an isolated incident. This caused a temporary loss of registration for handsets and apps connected to that server, preventing them from receiving incoming calls. The issue lasted less than one hour, with all affected devices regaining full service by 1:30 PM.
Impact
Only devices actively registered to the affected server at the time of the crash were impacted. New registration attempts were unaffected, as our backup servers handled those requests seamlessly. Most devices re-registered automatically within 15 minutes, though some took up to an hour depending on their registration renewal cycle. For accounts with multiple handsets, some devices may have stayed operational if connected to unaffected servers.
Resolution
The impacted server was restored, and service resumed without requiring manual intervention from users. Our redundancy systems ensured new registrations continued uninterrupted throughout the incident.
Next Steps
We’re committed to keeping our platform reliable. To prevent this from happening again, we’ve added enhanced monitoring to catch and mitigate such issues even earlier. We apologise for any disruption and appreciate your understanding.