Outbound call issues due to Google Cloud outage

Incident Report for Nebula Limited

Resolved

Google Cloud has acknowledged the issue on their public status page here: https://status.cloud.google.com/incidents/Xs2XTHzAVC9YnafnPyzj

While we are still experiencing issues on our network as a result, however our internal failover measures have ensured all services are working smoothly at present.

We have hosted Google's formal incident report on the link below, with access to view given on request:
https://drive.google.com/file/d/1v_1w3clXJONLcaRPAc44oE46_OSJZErZ/view?usp=drive_link

While we don't anticipate any further issues, we will continue to monitor the health of the GCP network and will provide further updates in a separate status update where necessary.

Posted Oct 20, 2026 - 08:41 UTC

Monitoring

Our monitoring shows that calls are returning to normal now.

We are monitoring the situation closely will post another update if anything changes.

Posted Oct 20, 2026 - 07:31 UTC

Investigating

Outbound calls are not working due to Google Cloud outage in London zones.

Posted Oct 20, 2026 - 06:57 UTC

This incident affected: Core Network.