Degraded performance on inbound and outbound calling for some accounts

Incident Report for Nebula Limited

Resolved

This incident has been resolved.

Posted Jan 13, 2026 - 15:25 UTC

A fix has been implemented and we are monitoring the results.

Posted Jan 13, 2026 - 13:00 UTC

We've rerouted traffic and are monitoring the results.

Posted Jan 13, 2026 - 12:57 UTC

We are currently investigating this issue.

Posted Jan 13, 2026 - 12:47 UTC

This incident affected: Core Network, Dashboard, Mobile Applications, and Desktop Applications.