After a period of successful monitoring we're closing this incident as resolved.
Posted Oct 20, 2025 - 17:35 BST
Monitoring
We've seen all areas of our network return to normal service, in the wake of the recovery of multiple providers following the AWS outage. We'll continue to track all third party services and will close this incident as resolved following a prolonged monitoring period.
We greatly appreciate your patience and understanding during this time.
Posted Oct 20, 2025 - 11:32 BST
Update
We continue to investigate the issue however our mitigation steps have been successful and we're seeing services restored to across affected zone. Next update in 20 minutes.
Posted Oct 20, 2025 - 11:13 BST
Identified
Our team are aware of issues with AWS affecting some services which this morning were limited to SMS delivery, such as 2FA and mobile verification codes.
While AWS are reporting recovery in some areas of their network, we have begun to see calls impacted for some customers and are investigating this with urgency.